ECC-Rubiix Lunch n Learn Webinar: Ombudsman Session

13:00:00 to 13:30:00
Online, New Zealand

How ECE services can seek help from the Ombudsman if government agencies act unreasonably, and why you must make a complaint

Exclusive FREE Webinar for our Members!

Simon Laube, ECC CEO, will take members through how the Ombudsman can provide help to centres with issues like:

  • Complaints, investigations and resolutions in relation to government agencies. This will be the focus area of the presentation.
    • Under this function, the Ombudsman is an independent authority constituted outside of the Executive which means it’s not accountable to a Government Minister. They have legal powers that can be used to review, for example, a Ministry of Education decision or omission (by an official) that you think lacks a reasonable basis. You are entitled to fair treatment from government (but to access this you need to make a complaint)
    • As above we will then consider other agencies that are also in-scope – like the Education Review Office, Ministry of Health, and Local Government (e.g. building/resource consents)

And other functions it pays to also know about

  • Official information requests (the OIA) – if you are not happy with a response you can complain to the Ombudsman and they may investigate. To be covered briefly.
  • Whistle-blowing/protected disclosures about serious wrongdoing – this applies to government but also private workplaces [note from Simon: new legislation came into effect on 1 July 2022, replacing an older Act from 2000]. A protected disclosure gives the whistle-blower immunity from civil and criminal disciplinary proceedings and has a high degree of confidentiality to protect them from being identified. To be covered briefly.
  • Making sure that disabled people are treated fairly (in accordance with the UN convention that NZ ratified in 2008). To be covered briefly.


  • Webinars are only 30 minutes long
  • FREE for ECC members only
  • Webinars are recorded
  • All registrations receive a copy of the recording and presentation
  • Your computer must have a reliable internet connection.
  • We recommend good quality external speakers